Terms of Service

1. Acceptance of these terms

By creating an account, accessing, or using FrontDesk (the "Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree with these terms, do not use the Service.

2. The Service

FrontDesk is a property management system (PMS) for hotels, hotel groups, B&Bs, guesthouses and vacation rentals: bookings, a visual planner, housekeeping, rates, a public direct-booking page and reporting.

A free tier is offered on the terms described on the Pricing page; paid plans are billed as described there. Features may be added, changed or removed over time as the Service evolves.

3. Accounts and responsibility

You are responsible for the accuracy of the data you enter (bookings, guest information, rates, taxes) and for keeping your account credentials confidential. You are responsible for all activity that happens under your account.

You must be legally able to operate the accommodation business you manage through the Service and to comply with the laws applicable to it, including local tourist tax, guest registration and data-retention rules.

4. Payments and cancellation

Paid plans (Pro, Groups and Enterprise) are billed in advance through Stripe, our payment processor, at the prices shown on the Pricing page at the time of purchase. Taxes are added where required.

Each subscription renews automatically at the end of each billing period (monthly or yearly) until you cancel. You can cancel at any time from Settings → Subscription; cancellation stops future renewals and your plan stays active until the end of the period already paid.

New accounts get a 14-day free trial of Pro, with no card required. When the trial ends without a subscription, the account moves automatically to the Free plan (up to 3 rooms); no charge is made and no data is deleted.

Groups and Enterprise prices depend on the number of properties or rooms, in the tiers shown on the Pricing page. When you add or remove properties or rooms, or switch from monthly to yearly billing, the change takes effect immediately and Stripe applies a prorated charge or credit for the rest of the current period.

Refunds: monthly fees are not refunded for the current period. If you cancel a yearly plan within 14 days of the first yearly payment, you can ask for a full refund by writing to the contact address below; after that, yearly fees are not refunded for the remaining period. Statutory rights that cannot be waived are not affected.

We may change prices for future periods; we will give at least 30 days of notice by email before a change applies to your subscription, and you can cancel before it takes effect.

5. Acceptable use

You agree not to: use the Service for unlawful purposes; attempt to disrupt or gain unauthorized access to the Service or other accounts; upload data you do not have the right to process; or resell the Service without our written consent.

6. Your data

You own the data you enter into FrontDesk (bookings, guests, rates). We process it to provide the Service, as described in our Privacy Policy. You can export your data at any time from the app, and you can request deletion of your account and associated data.

7. Availability and changes

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. We may update these Terms as the Service evolves; material changes will be reflected on this page with a new "last updated" date. Continued use after a change means you accept the updated Terms.

8. Limitation of liability

The Service is provided "as is". To the maximum extent permitted by law, FrontDesk is not liable for indirect, incidental or consequential damages arising from the use of, or inability to use, the Service. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.

10. Contact

Questions about these Terms can be sent to info@frontdesk.lumnika.com.