Hotel operations guides
Practical guides for front office, revenue and operations teams: night audit, groups, allotments, housekeeping, billing and running several properties. Worked examples and free templates.
- Hotel night audit checklist: the 12 steps that close the business dayA practical night audit checklist for hotels of any size: what to post, what to reconcile, how to handle no-shows and unpaid departures, with a worked example for a 60-room hotel. Free template
- Rooming lists and group bookings: a front desk guide with a free templateHow to manage group bookings from quote to check-out: rooming list format, cut-off dates, attrition, master vs individual folios, with a downloadable rooming list template. Free template
- Allotment management for hotels: contracts, release days and how to track pick-upWhat an allotment is, how release periods work, how to measure pick-up and when to cut back, with a worked example for a tour operator contract. Free template
- Managing several hotels from one system: a practical guide for small groups and chainsHow hotel groups with 2 to 50 properties centralise reservations, rates, reporting and billing without losing local control, and what it costs.
- Hotel housekeeping workflow: room statuses, priorities and a daily board that works on a phoneA housekeeping workflow for hotels of any size: the room statuses that matter, how to prioritise departures and arrivals, staffing math and a printable daily board. Free template
- Hotel folios and invoicing: how to go from charges to a numbered invoice without errorsWhat a guest folio is, how to split charges, when to issue an invoice, why invoice numbers must be sequential and immutable, and how credit notes fix mistakes.
Simple hotel property management software for independent hotels, chains and groups.